EMPOWERING COMMUNITIES: TAKING TECHNOLOGY TO THE GRASSROOTS

Cuma Pantshwa

• The National Department of Social Development (DSD) is spearheading a digital transformation aimed at modernising how Non-Profit Organisations (NPOs) operate.
• Central to this effort is a revamped system that streamlines registration and compliance processes, integrates with regulatory bodies, and enhances transparency.
• Collaboration with stakeholders and future innovations promise to create a more inclusive and efficient ecosystem for NPOs in South Africa.

In an increasingly digital world, the integration of technology into public service systems is not just a luxury—it is a necessity. The National Department of Social Development (DSD) has made significant strides in bringing technology closer to the people, particularly through its Non-Profit Organisation (NPO) outreach programmes. These efforts aim to modernise the way NPOs operate while ensuring inclusivity, transparency, and accountability across all levels, including grassroots communities.

At the heart of the DSD’s technological advancements is the redevelopment of a new NPO system. One of its primary objectives is to enable NPOs to submit registration and compliance documentation seamlessly while integrating the system with other regulatory governmental institutions. This integration will enhance the credibility and reliability of the NPO register, creating a centralised hub for managing non-profits efficiently.

“Real-time reporting and automated compliance notifications are just some of the key innovations that will be introduced. These features will empower NPOs by providing timely updates and ensuring they remain compliant with regulatory requirements,” said Mapaseka Nkhethoa, Director of Systems Development and Maintenance at the DSD. With embedded timeframes and automated alerts, administrative burdens will be significantly reduced, allowing NPOs to focus on their core mission of serving communities.

The Integrated Justice System (IJS) plays a central role in these developments and the implementation of systems. By leveraging technology to integrate the various components of the criminal justice system and the social cluster, the IJS enhances operational efficiency, promotes inter-departmental collaboration, and improves public safety. To combat challenges such as fraud and ensure transparency in the NPO sector, the new system incorporates secure, one-to-one data sharing. This advanced framework enables safe and efficient exchange of information with other regulatory bodies, reinforcing a culture of accountability within the NPO sector.

As the department conducts community outreach programmes this week in and around Buffalo City, these engagements are rooted in the principle of leaving no one behind. Recognising that grassroots communities often face the greatest barriers to accessing technology, the department ensures that its systems and outreach efforts are accessible and user-friendly. This approach not only bridges the digital divide but also strengthens the capacity of NPOs to engage with modern technology.

Other innovations remain on the horizon as potential enhancements to further improve monitoring and reporting processes. “By leveraging technologies, the department is taking significant steps towards creating a future-proof, efficient, and fraud-resistant NPO ecosystem,” highlighted Unathi Ngumla, Senior Portfolio Manager, IJS.

The IJS’s vision for the NPO sector is one where technology serves as an enabler, not a barrier. By investing in advanced systems, ensuring real-time updates, and prioritising accessibility for grassroots communities, the DSD is paving the way for a more inclusive and transparent future.

Stakeholder feedback plays a crucial role in shaping the ongoing development of the NPO system. “While the current system was primarily developed to meet legislative requirements, the department plans to incorporate reviews and input from NPOs, government bodies, and the public in the future. This will ensure that the system remains relevant and responsive to the needs of its users. Collaboration with other government departments and regulators is central to the DSD’s strategy for staying at the forefront of digital governance,” said Mmatjieng Rachidi, Deputy Director of Information and Registration Management at the DSD.

Through intergovernmental sessions and data-sharing agreements, the department works to address emerging challenges and share best practices in managing NPOs. Although engagement with international bodies has yet to be established, this presents an exciting opportunity for growth once the new system is fully implemented.

The journey towards digital transformation is ongoing, and the National Department of Social Development is committed to bringing technology to the people, empowering NPOs to thrive in the digital age while ensuring that no one is left behind. Through thoughtful planning, stakeholder collaboration, and a focus on innovation, the department is not only reshaping the NPO landscape but also strengthening the social fabric of South Africa.