RELIEF AND HOPE AS DSD BRINGS CRITICAL SERVICES TO BERLIN

 Precious Mupenzi

• The Department of Social Development (DSD) brought vital services to Berlin, East London, during the annual Berlin November Horseracing function, providing much-needed assistance to residents like Pamoria Mayengane, who had been struggling with the suspension of her Social Relief of Distress (SRD) grant due to fraud. 
• The function, which attracts thousands of visitors, offered a unique opportunity for government departments and corporate organisations to engage directly with the community, addressing social challenges such as grant suspensions, child protection, and substance abuse. 
• Mayengane’s case highlights the positive impact of the DSD’s outreach, as she was able to resolve the issues surrounding her SRD grant with the help of DSD officials, restoring her financial security and allowing her to look forward to supporting her family through the festive season.

Pamoria Mayengane, a 48-year-old mother of four, could not contain her joy after receiving the help she desperately needed. For months, she had struggled with the suspension of her Social Relief of Distress (SRD) grant due to fraudulent activity. The weight of uncertainty had taken a toll on her, but that changed when she heard on the radio that the Department of Social Development (DSD) would be bringing its services to Berlin, a small yet vibrant town in the Buffalo City Metropolitan Municipality of East London.

Berlin, known for its rich cultural heritage and the iconic Berlin November Horseracing function, buzzed with activity as the DSD set up a temporary service point during the horseracing festival. This annual function draws thousands of visitors from across South Africa, providing a unique platform for government departments and corporate organisations to showcase their services and promote social cohesion.

Mayengane, who lives within walking distance of the Berlin Racecourse, seized the opportunity. “I was so happy when I heard the announcement,” she said. “I did not even have to pay for transport. I walked from my house to the venue. It was such a relief to finally be assisted.”

The SRD grant, coupled with child support grants for her two younger children, is the lifeline for her family. The fraudulent attempt to access her SRD grant had left her unable to receive payments, plunging her into financial stress. Thanks to SASSA’s new face verification system, the fraudulent individual was blocked, and the payment was stopped. At the Berlin initiative, officials helped her resolve the issue, ensuring that her grant would be reinstated for the next payment cycle.

“This grant means everything to me,” Mayengane shared. “It helps me buy groceries and cover my children’s basic needs. Now I can look forward to buying them Christmas groceries, just like other families.”

Berlin, nestled between East London and King William’s Town, is a historical town that has maintained its charm while growing into a hub of cultural activity. The Berlin November Horseracing function, in particular, has become a major drawcard, blending tradition with entertainment. This year, DSD used the function as a platform to bring its services closer to the people, addressing pressing social challenges and fostering community engagement during the 16 Days of Activism for No Violence Against Women and Children.

In addition to assisting residents like Mayengane, the DSD and other participating stakeholders provided information and support on various issues, including social grants, child protection, substance abuse, non-profit organisations and community development. This initiative exemplified the department’s commitment to addressing social issues in a holistic and accessible way.