EMBRACING THE CALL TO SERVE: REFLECTIONS ON PUBLIC SERVICE MONTH

By Precious Mupenzi

As September marks Public Service Month, we are invited to reflect on our roles as public servants and the impact of government service delivery. This month serves as a poignant reminder of the importance of our positions and the profound difference we can make in the lives of millions of South Africans. This year, Cabinet has expanded the scope of Public Service Month, transforming it from a month-long celebration into a year-round programme that encompasses all public service related activities. The theme for this year, “A Government That Works For You,” underscores our commitment to serving all South Africans effectively and inclusively.

Minister for Public Service and Administration, Hon. Inkosi Mzamo Buthelezi, explained that this theme reflects the diversity of the electorate within a Government of National Unity. As we celebrate three decades of democracy, it is crucial to consider what it means to be a public servant in this context. Are we genuinely upholding our commitment to the public good and delivering the high-quality services envisioned by the National Development Plan (NDP)? The NDP emphasises the importance of cultivating a professional public service composed of skilled and dedicated individuals who remain vigilant against maladministration, fraud, corruption, and unethical behaviour. In this milestone year, we must ask ourselves whether the quality of service we provide effectively addresses the issues of the past.

Former President Tata Nelson Mandela profoundly captured the essence of public service when he stated: “Whether you change the linen or stitch up wounds, cook the food or dispense the medicines; it is in your hands to help build a public service worthy of all those who gave their lives for the dream of democracy.” His message serves as a powerful reminder that every role within the public service—regardless of its nature—plays a crucial part in achieving the broader vision of a just and equitable society. Whether working on the front lines or supporting those who do, each task contributes to the greater goal of upholding democratic values and improving lives.

Mandela’s words urge us to recognise that the dignity and impact of our work reflect the sacrifices made by those who fought for our democracy. As public servants, it is our duty to ensure that our efforts are not merely fulfilling our job descriptions, but are making a tangible difference in the lives of the people we serve. This means approaching our roles with a sense of purpose and dedication, understanding that our everyday actions help to build a public service that honours the legacy of those who envisioned a fair and inclusive society.

Despite the comprehensive policies, legislation, and guidelines in place, it ultimately falls upon us as public servants to honour and respect our calling. Former Minister of Public Service and Administration, Mr. Senzo Mchunu, described being a public servant as a high calling—a concept that resonates with me deeply. His perspective led to significant introspection and solidified my commitment to serve.

Reflecting on my journey, I am reminded that being a public servant is not merely a job, but a calling to positively impact the lives of others. We must serve with pride, compassion, and respect, embodying the values that underpin our professions.

Public Service Month provides an opportunity for all 1.3 million public servants to evaluate the quality of service we provide. Millions of South Africans rely on us for essential services, and it is crucial to remember that our role is fundamentally about serving the people. We are employed by the public, and our work should consistently reflect their needs and expectations.

It is worth noting that many public servants may have last engaged with the Batho Pele Principles only during their interview preparation, while others may not be familiar with their full meaning and significance. As we reflect on our roles during Public Service Month, we must revisit these principles and embody them in our daily work. Stand in front of the mirror and remind yourself of the immense trust placed upon you by approximately 60 million South Africans—a great and profound responsibility. Affirm to yourself, “I am the chosen one. I am entrusted with a crucial mandate, and I will not fail my countrymen.”

Embrace the role with pride and dedication, ensuring that every action aligns with the values of Batho Pele: putting people first, ensuring service excellence, and demonstrating unwavering integrity. Your commitment to these principles is key to building a public service that lives up to the democratic ideals we strive for. I encourage all public servants to critically evaluate their roles. Ask yourself: If you were a beneficiary of government services, would you be satisfied with the service you are providing? Are you fulfilling your responsibilities with the dedication and commitment they require? Let us not forget that we are called to serve.

Let us renew our commitment to service, ensuring that we always put people first. Our role is crucial, and the quality of our service must reflect the highest standards of care and respect for those we serve. Let us take pride in our work and strive for excellence, knowing that our collective efforts contribute to the realisation of the democratic ideals we cherish.

Precious Mupenzi is the Deputy Director for Internal Communication at the Department of Social Development.

Disclaimer: The views expressed in this article are those of the writer and do not necessarily reflect the official stance or opinions of the Department of Social Development. The content represents the personal perspectives and experiences of the writer and is intended for informational purposes only.